Front Office Manager job description

Post this Front Office Manager job description template to job boards and careers pages to attract and hire qualified professionals for your engineering department.

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Are you starting your recruiting process for the position of Front Office Manager in your company and wondering how to start creating a job offer? We’re here to help. We have prepared a small cheat sheet for you below, which will help you understand what Front Office Manager is responsible for. Once you have got to know it, feel free to use our job offer template as a whole or as an inspiration in your recruitment.

What Front Office Manager does?

Front Office Manager is responsible for reception management – answering calls and handing them over, greeting and servicing customers, and supervision of the condition of office supplies.

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Role in the organization:​

We are looking for a Front Office Manager who will be responsible for efficiently managing the reception area and ensuring high-quality customer service. The person in this role will coordinate the work of the reception staff, maintain a professional and friendly atmosphere, and address current issues related to the reception's operation. If you are organized, communicative, and enjoy working with people, join our team! Check below what we offer and what we expect for this position.

Our requirements

  • Experience working as a receptionist or front office manager
  • Knowledge of reservation systems
  • Excellent communication and interpersonal skills
  • Ability to work under time pressure
  • Stress resistance
  • Team management skills
  • Higher or secondary education (preferred fields related to tourism or hospitality)
  • Very good command of English

Your responsibilities

  • Managing the work of the reception staff
  • Serving hotel guests and providing information about the hotel and its services
  • Coordinating the check-in and check-out process
  • Handling customer problems and complaints
  • Monitoring reservations and room availability
  • Maintaining a high standard of customer service
  • Preparing reports and analyses regarding reception activities
  • Managing office supplies and necessary hygiene items

What we offer?

  • Salary ranging from 5000 to 8000 PLN gross per month
  • Employment contract or B2B
  • Private medical care
  • Possibility of remote or hybrid work
  • Flexible working hours
  • Possibility of professional development and advancement in the company
  • Friendly work environment
  • Multisport card
  • Recreational package (discount cards, vouchers for culture)
  • Possibility to participate in industry training and conferences
  • Motivational program
  • Possibility to implement own ideas and initiatives
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