IT Help Desk job description

Post this IT Help Desk job description template to job boards and careers pages to attract and hire qualified professionals for your engineering department.

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Recruiting for the IT Help Desk position?

Are you starting your recruiting process for the position of IT Help Desk in your company and wondering how to start creating a job offer? We’re here to help. We have prepared a small cheat sheet for you below, which will help you understand what IT Help Desk is responsible for. Once you have got to know it, feel free to use our job offer template as a whole or as an inspiration in your recruitment.

What IT Help Desk does?

IT Help Desk deals with IT support and acts as the first line of contact in the case of IT problems.

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Role in the organization:​

We are looking for an IT Help Desk professional to join our team, who will be responsible for providing technical support to users in resolving issues related to software and computer hardware. If you have a passion for technology, excel in customer service, and want to develop in the IT support area, join us! Check below what we offer and what we expect for this position

Our requirements

  • Experience in handling technical support tickets
  • Knowledge of Windows operating systems and Office 365 tools
  • Ability to diagnose and resolve issues related to software and computer hardware
  • Good communication and teamwork skills
  • Technical secondary or higher education in IT
  • English language proficiency at a communicative level

Your responsibilities

  • Handling technical support tickets from users
  • Diagnosing and resolving issues related to software and computer hardware
  • Installing, configuring, and updating software
  • Providing remote or phone support to users
  • Monitoring and maintaining IT infrastructure
  • Creating documentation for tickets and technical solutions

What we offer?

  • Salary range from 4000 to 6000 PLN gross monthly
  • Employment contract
  • Private medical care
  • Possibility of remote or hybrid work
  • Flexible working hours
  • Training and development courses
  • Team-building outings and company events
  • Flexible vacation days
  • Possibility to participate in industry conferences
  • MultiSport card
  • Motivational and bonus system
  • Friendly work environment conducive to development and idea implementation
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