Are you starting your recruiting process for the position of Client Relations Manager in your company and wondering how to start creating a job offer? We’re here to help. We have prepared a small cheat sheet for you below, which will help you understand what a Client Relations Manager is responsible for. Once you have got to know it, feel free to use our job offer template as a whole or as an inspiration in your recruitment.
Client Relations Manager is responsible for establishing and maintaining long-term relationships with customers and taking care of the highest level of customer satisfaction.
Role in the organization:
For the position of Client Relations Manager, we are looking for a person for whom the impossible does not exist, and effective solving of clients’ problems is their natural environment. If this sounds like you – contact us.
Our requirements:
- at least two years of experience in a similar position
- ability to build long-term relationships with clients
- experience in customer service
- knowledge of the industry
- experience in working on KPIs and customer satisfaction indicators
- ability to solve problems
- customer orientation
- very good knowledge of MS Office
Your responsibilities:
- building relationships with customers
- advising clients and effective problem solving
- regular meetings with clients and satisfaction surveys
- responding to customer complaints
- supporting sales departments in matters of business development
- cooperation with other departments to achieve the maximum customer satisfaction
- market monitoring and competition analysis
- reporting your work
Benefits:
- the opportunity to develop and improve your competences within interesting projects
- work in a well-coordinated team of specialists in their field
- great freedom in making decisions
- working with the most modern toolset
- team integration events and endless coffee and tea