Are you starting your recruiting process for the position of Customer Support Specialist in your company and wondering how to start creating a job offer? We’re here to help. We have prepared a small cheat sheet for you below, which will help you understand what a Customer Support Specialist is responsible for. Once you have got to know it, feel free to use our job offer template as a whole or as an inspiration in your recruitment.
Customer Support Specialist is responsible for handling customer requests, technical support and cooperation with the Customer Care department.
Role in the organization:
In our company, customer satisfaction always comes first. If you also adhere to this principle, have experience in working with clients, create solutions instead of obstacles, and agree that everything can be done – we are looking for you. We will be happy to tell you more about us at the meeting, so don’t forget to send us your CV.
Our requirements:
- at least two years of experience in a similar position
- experience in a similar industry is welcome
- outstanding communication skills
- ability to solve problems efficiently
- customer orientation
- multitasking and experience in working under pressure
- experience in working with CRM
- goal-oriented and positive attitude
- higher education in the field of the subject
- knowledge of the English language
Your responsibilities:
- handling inquiries and notifications by phone / chat / email at a specified time
- analysis of customers’ needs and care for their satisfaction and contentment
- customer support in accordance with the company’s procedures and good practices
- collecting feedback and proposing improvements
- cooperation with the Customer Care department
- CRM system service
- taking care of the quality of the tasks performed
Benefits:
- the opportunity to develop and improve your competences within interesting projects
- work in a well-coordinated team of specialists in their field
- great freedom in making decisions
- working with the most modern toolset
- team integration events and endless coffee and tea