Customer
Livespace is developing a next-generation CRM for small and medium-sized companies to help manage their B2B sales team.
Problem
Lack of a typical recruitment system and running the talent search using their CRM.
Despite the immense possibilities offered by CRMs, the HR professional (who shared this story with us) - experienced some limitations in running recruitment processes using this very tool in her daily work.
What limitations? First and foremost: the large number of emails sent to candidates manually and the need to support processes from the very first stage- not only from the moment when the candidates are already actively participating in them.
“After a short research on the ATS’s available on the market decision was pretty easy! TRAFFIT had the best reviews and after seeing the demo I was pre-convinced that with this tool we can achieve all our goals”
EMILIA GARBOWSKA, HEAD OF PEOPLE & CULTURE IN LIVESPACE
Goal
The primary goal that pushed Livespace to change was the desire to hire the best talents on the market.
The Livespace team was fully aware that this was only possible if they respect candidates' time and focus on their satisfaction. Therefore, the main areas of improvement were:
- candidate experience,
- communication within the team, especially with recruitment managers.
“According to LinkedIn data top talents disappear from the market within 10 days. Therefore, shortening processes and taking care of candidate experience are the best strategy for companies that want to hire the best candidates.
ANNA SYKUT, PRODUCT MARKETING MANAGER IN TRAFFIT
TRAFFIT role
The first and crucial change after implementing TRAFFIT was launching the e-mail automation.
E-mail automation made the recruiter's work much easier and faster - but also improved the candidate experience. At the same time, cooperation with Hiring Managers has been automated and improved thanks to free and unlimited access for them. Now they can leave their feedback directly in the system, maintaining continuity of communication about each application.
TRAFFIT also allows Livespace to configure workflows - thanks to that each recruitment has a different number and types of stages; depending on the needs.
Integration with LinkedIn Jobs is also a great convenience for Livespace. It allows them to reach many potential talents free of charge and with one click with each new job.
“What's important for me is that I’m able to tailor my workflow to my needs. I don't have to spend a lot of time asking the support to manually change the steps in the workflow - that’s the best and most used feature in my area!”
EMILIA GARBOWSKA, HEAD OF PEOPLE & CULTURE IN LIVESPACE
Result
These changes ensured smooth and transparent communication between the recruiter, candidates and Hiring Managers.
All people involved in the recruitment processes now receive feedback at every stage and know the next steps.
Candidates' satisfaction increased, along with the offer acceptance rate which grew up to 66%
One more improvement has revealed as a result of the implementing TRAFFIT - the Livespace team finally has one place where they can collect all the opinions and ratings of their candidates.
66%
This is the offer acceptance rate in Livespace now - after implementing TRAFFIT
10 days
After this time, top talents disappear from the market. Efficient processes are therefore the key to hiring the best candidates.
